Account Update

Effective August 6, 2026, the HOLD option is no longer available for program releases.

Any programs that remain on HOLD as of December 31, 2026, will be moved to inactive status. To remove a program from HOLD and resume Autoship, select “Reactivate Program”. If you do not want to be billed for an upcoming release, select “Cancel Autoship” for that program. Your program will be moved to inactive status, and you will lose access to the program in the MOSSA GO Instructor App. To return to the program, you will need to reactivate Autoship and purchase the current release for $49 USD, which will restore access to the program and your previously purchased releases.

Current Teaching Facility

Facility Name

Branch (if applicable)

Facility Street Address

Facility City & State

Update Name

Please enter your updated full name (first and last):

Gender (optional)

Date of Birth (optional)

Update Email Address

Please enter your updated email address (this will also update your MOSSA GO login).

Please note: If you currently have a MOSSA GO account, your login email will be updated. MOSSA does not recommend using email addresses that end in .edu, .gov, or .org, as IT departments within those organizations may filter MOSSA emails as spam. Please use a personal email address rather than a company or work email.

Group Fitness Director Information

Group Fitness Director Name

Group Fitness Email Address

Previous Teaching Facility

Facility Name

Branch (if applicable)

Facility Street Address

Facility City & State

Updated Physical Address & Phone Number

Street Address

Apartment, Suite, etc.

City

State

Postal Code

Country

Phone Number

Program Reactivation

NEED TO REMOVE A PROGRAM FROM HOLD?

If your program is currently on HOLD and you would like to resume Autoship, simply select the program below. When asked for your current status, select “Remove HOLD Status and Resume Autoship.”

Removing the HOLD will take effect with the next Autoship billing for JAN27. If you missed the OCT26 Autoship billing or any prior release, you will need to complete this form to reactivate the program and then purchase the missed release separately through the MOSSA Store.

NEED TO COMPLETE ONLINE TRAINING?

If you have been inactive and are looking to reactivate to complete your online training, simply complete this form and pay the $49 reactivation fee.

NEED TO COMPLETE THE ASSESSMENT PROCESS?

If you have been inactive and are looking to reactivate to complete the assessment process, simply complete this form and pay the $49 reactivation fee. You will have 30 days from the date of reactivation to submit your video for assessment. No extensions will be granted.

INACTIVE FOR 7 QUARTERS OR FEWER?

If you have been inactive for seven (7) consecutive quarters or fewer in the program you are looking to reactivate, simply complete this form to restart Autoship. To reactivate, you will be charged $49 USD for the current release, which will restore your access to the program and your previously purchased releases in the MOSSA GO Instructor App.

INACTIVE FOR 8 OR MORE QUARTERS?

If you have been inactive for eight (8) or more consecutive quarters in the program you are looking to reactivate, you will need to restart your Autoship and complete a Reactivation Assessment.

Once you complete this form, you’ll be reactivated for Autoship and sent the latest release. Within 30 days of receiving the release in the instructor app MOSSA GO, you’ll need to submit a video of yourself teaching the release. We’ll provide feedback in a Reactivation Assessment to make sure your teaching and coaching is up-to-date with important components such as brand architecture, track names, coaching language, and best practices.

The cost to reactivate and submit a Reactivation Assessment is $49.*

Current Reactivation Release Schedule:

January 1 - March 31: JAN release

April 1 - June 30: APR release

July 1 - September 30: JUL release

October 1 - December 31: OCT release

*Once your order has been processed a MOSSA Representative will confirm with you when your Reactivation Assessment is due, if applicable.

What is your current status with 3D30?

What is your current status with ATHLETE30

What is your current status with Group Active?

What is your current status with Group Blast?

What is your current status with Group Centergy?

What is your current status with Group Core?

What is your current status with Group Fight?

What is your current status with Group Groove?

What is your current status with Group Power?

What is your current status with Group Ride?

What is your current status with R30?

What is your current status with MOVE30?

By completing this form, I understand that I am required to submit a video of myself teaching the release within 30 days of receiving it in the MOSSA GO instructor app. I also understand that I will be charged $49 per release for the reactivation assessment. If I am unable to commit to this timeframe, I will wait to complete the form until the timing is right.

I acknowledge

Program Cancellation

Please note, once you cancel Autoship for a program, you will no longer have access to that program on MOSSA GO. You can place a program on "Hold" for one release cycle and continue to have access to that program on MOSSA GO. If you wish to place the program on "Hold" instead of "Cancelling", please uncheck "Cancel Autoship" and instead check "Place Program On Hold".

Reason for 3D30 cancellation:

Reason for ATHLETE30 cancellation:

Reason for Group Active cancellation:

Reason for Group Blast cancellation:

Reason for Group Centergy cancellation:

Reason for Group Core cancellation:

Reason for Group Fight cancellation:

Reason for Group Groove cancellation:

Reason for Group Power cancellation:

Reason for Group Ride cancellation:

Reason for R30 cancellation:

Reason for MOVE30 cancellation:

Reason for 3D30 cancellation:

Reason for ATHLETE30 cancellation:

Reason for Group Active cancellation:

Reason for Group Blast cancellation:

Reason for Group Centergy cancellation:

Reason for Group Core cancellation:

Reason for Group Fight cancellation:

Reason for Group Groove cancellation:

Reason for Group Power cancellation:

Reason for Group Ride cancellation:

Reason for R30 cancellation:

Reason for MOVE30 cancellation:

Programs on Autoship

Credit Card Information

Do you need to update the credit card on file?

Please verify the last four digits of the credit card on file:

CC Expiration Month

CC Expiration Year

If the last 4 digits do not match the credit card we have on file, we will send you a secure link to update your payment information. Your account update will not be complete until your credit card has been verified.

Our system has recently changed, and credit card information must now be updated using a separate secure link. Please submit this form, and a MOSSA representative will send you a secure link to update the credit card on file. Your update will not be complete until your new payment information has been submitted through that secure link.

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